Privacy Policy

Effective Date: December 27, 2025
Last Updated: December 27, 2025

Palmer Experts LLC, doing business as Palmer Pressure Washing ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website palmerpressurewashing.com, use our services, or communicate with us via phone, email, or SMS text messaging.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our services, when you participate in activities on our website, or when you contact us directly. The personal information we collect may include:

• Name: Your first and last name.
• Email Address: Your email address for communication purposes.
• Phone Number: Your mobile or landline phone number, including for SMS/text messaging communications.
• Property Information: Information about your property, including address, property type, and specific cleaning needs.
• Message Content: Any messages, inquiries, or feedback you submit through our contact forms, quote requests, or direct communications.

We do not collect sensitive personal information such as Social Security numbers, financial account information, or health-related data through our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our pressure washing and exterior cleaning services.
• Communication: To respond to your inquiries, send you updates about your service requests, and provide customer support.
• Appointment Scheduling: To confirm, remind, and follow up on scheduled service appointments.
• SMS/Text Messaging: To send you service-related communications and promotional offers (see Section 3 for complete details).
• Quotes and Estimates: To prepare and send you quotes for requested services.
• Business Operations: To analyze usage trends, improve our website and services, and conduct internal business operations.

5. Disclosure of Your Information

We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as web hosting, email delivery, scheduling software, and CRM systems. These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us. These service providers are NOT permitted to use your phone number for their own marketing purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any such change.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We reiterate that we do NOT share mobile phone numbers or SMS consent with third parties or affiliates for marketing purposes under any circumstances.

6. Security of Your Information

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These measures include encrypted data transmission, secure servers, and access controls. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For SMS consent records, we maintain documentation of your consent for the duration of our business relationship and as required by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.
• Opt-Out of SMS: You can opt out of receiving SMS messages at any time by replying STOP to any message. Your opt-out request will be processed immediately.
• Opt-Out of Marketing Emails: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policy of every website you visit.

10. Children's Privacy

Our services are intended for property owners and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.